Day 3 was one of the day i super look forward to! Our 3 hours massage day! In-villa spa service by Ziva’s vendor!
I’m so loving my egg bene breakfast with spinach! There’s was nothing much plan on this day except a spa at 11am!
Initially i thought we are going to do it at the outdoor area since the space is bigger and that’s how they advertise too! When the masseur came, they came into the room set up and i was like Hallelujah! The masseur was friendly and massage was good. However, i didn’t think it was worth it. We booked for 3 hours, they came late, spend a while setting up and most of the time was just waiting time.
- Simple facial (more like light facial massage with cleanser)
- Apply facial mask
- Waited for 20 mins for mask to dry (meantime, they set up the milk/shower bath then will just sit aside and watch TV)
- Wash off mask
- Then they disappear for a while – probably go mix the body scrub mixture for us
- Apply body scrub
- Waited for the scrub to settle (20 mins maybe?), they continue watching TV
- Briefly srcub
- Then help you up and tell you to go for your milk/flower bath.
- They continue to watch TV while you bath..
Wah.. sound so long right?? In the end, the spa ended 1:30pm! 30 mins earlier and minus off the late start (another 30 mins).. so the whole spa was only 2 hours. That’s not all, rmb there was some idle time.. another hour gone.. so the actual hands on was only an hour or so..
I would rather just take a 60 mins massage session really. Or maybe you know what, just go batam to massage!
After my not-very-satisfying spa, we head out for lunch at this chinese restuarant which I’ve been wanting to try!
(image from google)
From the outside, this shop looks perpetually closed. Dono is it food not nice, nobody wana come! We take a deep breath and stepped in!
“Table for two please”
& WOW…. got crowd de leh! The interior was pretty ancient and traditional dynastic feel kinda furniture – go google and you can find plenty of pictures!
We ordered peking duck, dim sum platter, xiaolongbao, fried rice, soup & a dessert (take away).
Wah the food is not bad de! Especially the peking duck! Got imperial treasure feeel! LOL!! Dimsum wise, so-so, can do without. Xiaolongbao was good though.
I will definitely come back here again if I go Bali next time!
Finally it’s the day for our departure!
After a hearty breakfast, we head off to the airport to catch our 1pm flight! Thoughout the ride, we were just busy catching pokemon!! LOL, must utilise out wifi egg eh!!!
Vacation is always so short!
Here I am in a flight back to Singapore.
Now for the not-so-nice experience.. So when I arrived SG, I texted in my family group chat to let them know i had safely arrived!! Then my cousin text me separately to ask if there was any surprise on board? I had 2 glasses of coke can that be consider a surprise?? LOL..
Apparently my cousin actually made a call to SQ to arrange for a birthday surprise for me but it didn’t happen! SQ confirmed with my cousin that they will arrange a birthday cake but it didn’t came. Nothing on my actual day nor return flight day!
My cousin called back SQ to verify and wanted an explanation why it didn’t happen when they gave their words. SQ now say they didn’t promised anything but only try their best. After investigation (probably playback the past recording), they offered my cousin a service recovery voucher (for me and my mister) BUT later call back again to say they can’t give it to her anymore because they did not make any mistake. -___-
Seriously SQ. If you DID NOT make any mistake like you claimed, why offer service recovery? And if it’s just a goodwill gesture, why take it back after you offered? FYI, we did not request nor insist a service recovery. All we wanted was just an explanation why SQ did not deliver their promise. It was their initiative to offer the service recovery to BOTH the passenger and decided to take it back later saying they are not at fault.
EXCUSE ME?? In case you thought the service recovery is a lot of money, NO. I can’t even buy a ticket KUL. To be exact, it’s only a TWO figure compensation. EHEM. A lost baggage claim payout is worth more than their service recovery.
Shortly after the incident, I received the service recovery voucher. I guess they decided to honor only HALF of their words. Only I got the voucher but my mister did not get anything (they agrees to send two vouchers).
#SQdisappointment #whereistheexcellenceservice #notSQfansanymore #byebyeSQ #convertingmymilestootherairline #notangryjustdisappointed #continueyourpride
SQ, today you potentially lost 10 customers. It may seems insignificant to you but have you heard of this Chinese saying “好事不出门 坏事传千里”..
All the best to your future endeavor!